Privacy Policy

1. Introduction

Welcome to Bix Delivery ("we," "our," or "us"). This Privacy Policy applies to our mobile applications, including "Bix Delivery" (customer app) and "Bix Driver" (driver/courier app), collectively referred to as the "Services" or "Apps."

We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications and services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access or use our applications.

2. Information We Collect

2.1 Information You Provide to Us

For Customers (Bix Delivery App):

• Account Information: Company name, email address, phone number, and password
• Delivery Information: Pickup and delivery addresses, order details, special instructions, order numbers, and delivery preferences
• Payment Information: Payment method details and billing information (processed securely through our payment processors)
• Communication: Information you provide when contacting customer support

For Drivers/Couriers (Bix Driver App):

• Account Information: Full name, email address, phone number, and password
• Profile Information: Profile photo, vehicle information, and driver credentials
• Location Data: Real-time location data when using the app to accept and complete deliveries
• Performance Data: Delivery history, ratings, and performance metrics
• Financial Information: Banking information for receiving payments (processed securely)

2.2 Information Automatically Collected

• Device Information: Device type, operating system, unique device identifiers (including device ID, advertising ID), mobile network information, and device settings
• Location Information: Precise and approximate location data (GPS coordinates) when you use location-based features, including during active deliveries. This is essential for service functionality.
• Usage Data: Information about how you interact with our applications, including access times, pages viewed, features used, crashes, and performance data
• Log Data: IP address, browser type, application version, time zone settings, and language preferences
• Push Notifications: Device tokens for push notifications to send order updates and communications
• Cookies and Tracking Technologies: We use cookies, beacons, and similar technologies to track activity and maintain certain information

2.3 Third-Party Information

We may receive information from third-party services, including payment processors, authentication services (Firebase), and analytics providers (Google Analytics, Firebase Analytics).

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

• To provide, maintain, and improve our delivery services
• To process and complete delivery orders
• To facilitate communication between customers and drivers
• To match delivery requests with available drivers
• To track deliveries in real-time
• To process payments and transactions
• To enable location-based services and navigation

3.2 Communication

• To send you updates, notifications, and information related to your orders or account
• To send push notifications about order status, driver assignments, and delivery updates
• To respond to your inquiries and provide customer support
• To send administrative information, such as changes to our terms or policies

3.3 Safety and Security

• To verify driver identities and credentials
• To prevent fraudulent transactions and abuse
• To ensure platform safety and security
• To detect and prevent security incidents

3.4 Business Operations

• To personalize your experience and improve our services
• To analyze usage patterns and application performance
• To conduct research and analytics
• To develop new features and services
• To comply with legal obligations and enforce our terms of service
• To resolve disputes and troubleshoot problems

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Between Users

For Customers: We share your company name, pickup/delivery addresses, contact information, and order details with drivers who accept your delivery requests.

For Drivers: We share your name, phone number, profile information, and real-time location (during active deliveries) with customers whose orders you accept.

4.2 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment Processors: To process payments and transactions
• Cloud Services: For data storage and hosting (Firebase, Google Cloud)
• Analytics Providers: To analyze app usage and performance (Google Analytics, Firebase Analytics)
• Map Services: For navigation and location services (Google Maps)
• Communication Services: For sending notifications and communications (Firebase Cloud Messaging)
• Authentication Services: For user authentication (Firebase Authentication)

4.3 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, including:

• To comply with legal obligations
• To respond to subpoenas, court orders, or legal process
• To protect our rights, property, or safety, or that of our users or others
• To investigate fraud, security incidents, or violations of our terms

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

4.5 With Your Consent

We may share your information with your explicit consent or at your direction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Secure payment processing
• Firewall and intrusion detection systems

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You use our services at your own risk.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service
• Opt-Out: Opt out of marketing communications and push notifications (you can manage notification preferences in app settings)
• Location Services: Control location data sharing through your device settings (note: location services are required for app functionality)
• Account Controls: Update account information and manage privacy settings through the app
• Account Deletion: Request account deletion by contacting us at support@bixdelivery.com

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

7. Location Data

Our services require location data to function properly:

• For Customers: We collect location data to determine pickup and delivery locations, calculate delivery fees, and enable real-time tracking.
• For Drivers: We collect real-time location data to match you with nearby delivery requests, enable navigation, and allow customers to track deliveries in real-time.

Location data is collected when you grant location permissions in the app. You can manage location permissions through your device settings, but disabling location services will limit app functionality. Location data is shared with other users as necessary to complete delivery services and is retained as described in our Data Retention section.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (including tax, accounting, and legal requirements)
• Resolve disputes and enforce our agreements
• Maintain security and prevent fraud

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, accounting, or regulatory purposes. Some information may remain in our backup systems for a limited time before being permanently deleted.

9. Third-Party Services

Our applications use third-party services that may collect information about you. These services include:

• Firebase (Google): Authentication, cloud storage, analytics, and push notifications. See Firebase Privacy Policy
• Google Maps: Mapping and location services. See Google Privacy Policy
• Payment Processors: Secure payment processing (specific providers depend on your region)
• Analytics Services: App usage and performance analytics

These third-party services have their own privacy policies. We encourage you to review their privacy policies to understand how they handle your information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure your information receives adequate protection.

11. Children's Privacy

Our services are not intended for individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information. If you believe we have collected information from a child, please contact us immediately.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, and shared
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR):

• Right of access, rectification, erasure, and restriction
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing includes: (1) performance of a contract, (2) legitimate interests, (3) consent, and (4) compliance with legal obligations.

14. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect and store information about your use of our services. These technologies help us:

• Remember your preferences and settings
• Analyze usage patterns and improve our services
• Provide personalized experiences
• Ensure security and prevent fraud

You can control cookies through your browser settings, but disabling cookies may affect functionality.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending you a notification through the app or via email (for significant changes)

You are advised to review this Privacy Policy periodically for any changes. Continued use of our services after changes constitutes acceptance of the updated policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

17. Effective Date and Scope

This Privacy Policy applies to all users of the Bix Delivery and Bix Driver mobile applications, regardless of the platform (iOS, Android) or geographic location. By using our applications, you acknowledge that you have read and understood this Privacy Policy.